SHIPPING & RETURNS

SHIPPING

Orders placed before 11h00 are usually processed on the same business day. Orders placed after 11h00 are usually processed on the next business day. All orders placed on Saturday and Sunday will be processed on the following business day.

Free priority shipping is offered for orders over 70 CHF. Otherwise, standard shipping is 6 CHF and priority shipping is 9 CHF. We offer express shipping for 11 CHF.

- Standard shipping: Orders shipped using standard shipping arrive within 2-7 business days.
- Priority shipping: Orders shipped using priority shipping arrive the next business day for orders placed before 11h00 or within 2 business day for orders place after 11h00.
- Express shipping: Orders shipped using express shipping arrive the next business day for all orders placed before 16h00.

All orders ship via La Poste.

You will automatically receive a tracking number once the order has been dispatched.

RETURNS

If you’re not happy with your purchase, you can send us an email at hello@27rosiers.ch. We’ll take you through the return process. Please make suite to communicate the order number, the products concerned and the reason why you would like to return.

Please note that:

Your request must be made within 14 days of receipt.
Refunds are processed back to the original payment method.
We will only accept products not opened and in their original packaging.
Please pick a shipping method using a tracking number.

Return shipping labels, as well as shipping costs, to our office in Chavannes-de-Bogis (Vaud), are your responsibility.